Bob struggles with his hearing aids when he’s on the phone, he says. “I’m surprised you didn’t give up on me!” he says to the pleasant young man and tech support scammer at Help Desk National who had just inflicted on his computer a remote administration tool (RAT), supposedly run diagnostics tests that spotted nonexistent malware, dissed the authentic security software on his system, and sold Bob a $500 “security app” at a “50% discount”.

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