Enterprises that see the digital future are moving away from legacy approaches to software development and maintenance,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Rapidly changing customer demands require more agility as well as greater efficiency, and service providers are stepping up with powerful new capabilities.” Faced with the COVID-19 crisis, ADM service providers quickly regrouped with measures to ensure business continuity, security and efficiency, the report says.

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