Every IT system administrator knows the misery of facing a problem for which the root cause requires hours (and sometimes days) to unearth, all the while part of the IT infrastructure entrusted to them is unavailable to users, open to attack, or not compliant with mandatory security standards. Digging through vast stacks of online documentation – knowledge base articles, technical specifications, best practices, security guidelines, forum posts – eventually leads them to the right answer, but at what cost?

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