Across a range of metrics, companies opting for a BYOD approach seem to be lagging when it comes to benefits accrued from mobile. BYOD organizations deploy fewer business apps (5.1 to 7.9), and feel smartphones are less critical to “agility and speed of decision-making” (56 percent to 63 percent) and play a lesser role in delivering “customer service and satisfaction” (48 percent to 55 percent).

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