Tag: CX
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Over $50M in cyber, CX investments awarded to federal agencies
Nearly $50.5 million in investments have been awarded by the General Services Administration’s Technology Modernization Fund to five …
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OneSpan DIGIPASS CX defends enterprises against social engineering fraud
OneSpan announces its latest high-assurance identity verification and authentication devices designed to increase the security, confidence, …
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ActionIQ CX Hub for Acquisition Marketing allows advertisers to focus on first-party data
ActionIQ has launched its CX Hub for Acquisition Marketing, a solution that allows advertisers and marketers to prospect and acquire new …
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Daon IdentityX voice biometrics now available on Genesys’ Cloud CX platform
Daon has announced the availability of IdentityX voice biometrics on the Genesys AppFoundry. Leveraging the Genesys AudioHook API, the new …
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Solving the key CX issues for Gen Z consumers
Which generation do you think is the savviest online, and which do you think has the best online shopping experiences? The answers might …
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Dialpad and CX Effect join forces to improve customer experience for businesses
Dialpad announced its new partnership with technology outfitter CX Effect for reseller services to global markets. The partnership will …
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UJET CX Intercloud offers automatic failover between public cloud infrastructures
UJET announced CX Intercloud, a next-gen, high-availability, multicloud architecture offering automatic failover between public cloud …
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Observe.AI Agent Performance and Coaching features helps global brands improve CX
Observe.AI unveiled its new AI-powered Agent Performance and Coaching product line that empowers CX leaders to make data-driven coaching …
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NICE launches Agile CX to provide superior CX business insight and workforce agility for orgs
NICE announced its launch of Agile CX, a program focused on addressing the need for extreme business agility as CX organizations are …
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Aruba CX Switching Portfolio delivers a single switching platform from edge to core to data center
Aruba, a Hewlett Packard Enterprise company, announced that it is changing the rules of networking with the introduction of switching and …
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The Customer Experience Story Gets Sexy
It’s Valentine’s Day and to celebrate, people all over the world will buy lingerie and erotica online. In part, these products are …
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How Blockchain Could Contain Customer Data Breaches
“Customers who had the best past experiences spend 140 percent more than those who had the poorest past experience.” – Harvard Business …
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